Cancellation Policy

Right of Withdrawal
You have the right to cancel your contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you or a third party named by you (other than the carrier) takes physical possession of the goods.

Exercising Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us (nicionlineshop.com) of your decision to cancel the contract by means of a clear statement (e.g., via the contact form on our website). You may use the model withdrawal form available in your account area, but this is not mandatory.

Effects of Withdrawal
If you cancel the contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us). We will process the refund without undue delay and within 14 days from the day we receive the returned goods.

Return Shipment
You must return or hand over the goods to us without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods unless otherwise stated on nicionlineshop.com.

Condition of Returned Goods
Goods must be returned:

  • In original packaging
  • Unused and undamaged
  • With all tags attached
  • In saleable condition

Exclusions
The right of withdrawal does not apply to:

  • Custom-made or personalized items
  • Sealed goods that are not suitable for return for health or hygiene reasons if unsealed
  • Perishable goods

Refund Method
Refunds will be issued using the same payment method you used for the original transaction unless expressly agreed otherwise. You will not incur any fees as a result of the refund.

Special Notes
For items purchased during promotional periods, please note:

  • Discounts apply to the returned portion of your order
  • Gift with purchase must be returned with qualifying items
  • Bonus points will be deducted for returned items

More Information
Complete details about our return process are available in the “Returns” section of nicionlineshop.com. We recommend reviewing this information before initiating a return.

Policy Updates
We reserve the right to modify this cancellation policy. The current version is always available on our website.